KEY MESSAGES TO TAKE FROM THIS SECTION
- Good business is built on good relationships and not on who the last person standing is.
- Recognise that your relationship with both customers and suppliers is based on mutual need.
- Don’t exploit either your customers or suppliers. Exploitation may yield a short-term benefit but in the long term it is destructive to good working relations.
- Always aim for a win/win solution in any negotiation or dispute.
- Treat negotiations with colleagues as you would with any external party.
- Listen to your customers and front-line staff – they know what’s going on.
- To improve communication within the organisation, keep organisational structures lean and simple, and avoid bureaucracy wherever possible.
Get The Little Book of Big Management Questions now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
