QUESTION 24
HOW CAN I GIVE NEGATIVE FEEDBACK TO STAFF WITHOUT DEMOTIVATING THEM?
Why it’s important: To improve someone’s performance, you have to tell them where they are currently going wrong and how they can put it right.
The advice here about giving negative feedback is equally applicable to cases of poor timekeeping or attendance as it is to poor work performance or arriving hung over at work.
It’s important to realise that many people have delusions of adequacy or importance. They are convinced that they do a wonderful job and that without them the organisation would collapse. Others have no interest in their work and do the bare minimum to get by. You can’t afford to carry any of these passengers. At some stage you may have to involve the ...
Get The Little Book of Big Management Questions now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
