QUESTION 17
HOW MUCH SHOULD I KNOW ABOUT THE DAY-TO-DAY WORK OF MY STAFF?
Why it’s important: Staff expect you to have some appreciation of what they do. Without it, you’ll lose credibility and find staff reluctant to come to you with problems.
This is a question that often worries newly appointed managers. The myth that to be an effective manager you have to be able to do the job of everyone that reports to you is as hard to kill off as Dracula. It goes back to a time when people were expected to start at the bottom and work their way up to the top. Any rational person who took a moment to reflect on the complex nature of the modern working environment would immediately see that it’s impossible for any person to be skilled in every job in a department, ...
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