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The Little Black Book for Managers: How to Maximize Your Key Management Moments of Power by Kevin Money, Rafael Gomez, John Cross

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11

Your Successes and Failures

11.1 Build confidence by reacting to team wins and team losses appropriately

Every team has its successes and the occasional failure. How do you react to a team success and how do you react to a team failure?

Imagine that you manage a football (soccer) team. Consider and contrast your imaginary post-match debrief with the players after winning 5-0 and after losing 0-5.

I suggest that after losing 0-5, you say little and take them down to the local bar or restaurant, to wash their memories of the disappointment with alcohol. “Forget it” is your message – say nothing to weaken their confidence even further, it will have taken a knock. Don't keep playing the tape over and over on a sequence of poor play. Don't unintentionally ...

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