Do you deliver what your “customers” expect from you and your team? Some departments have external “customers” (i.e. sales, accounts payable, complaints, regulatory etc.) and others have internal ones. Do you meet with them or their representatives regularly and discuss your team's outputs?
Figure 3.1 below illustrates three data collection points for you to study regularly. Box 1 statistics show a number of different metrics on inputs from your supplier team. Box 2 statistics show your own measurements and calculations on both your process and your outputs. Box 3 statistics show the data that you receive from your “customer” team, which should match your Box 2 data. ...