O'Reilly logo

The Little Black Book for Managers: How to Maximize Your Key Management Moments of Power by Kevin Money, Rafael Gomez, John Cross

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

3

Your Performance

3.1 Have up-to-date performance statistics at your fingertips

Do you deliver what your “customers” expect from you and your team? Some departments have external “customers” (i.e. sales, accounts payable, complaints, regulatory etc.) and others have internal ones. Do you meet with them or their representatives regularly and discuss your team's outputs?

Figure 3.1 below illustrates three data collection points for you to study regularly. Box 1 statistics show a number of different metrics on inputs from your supplier team. Box 2 statistics show your own measurements and calculations on both your process and your outputs. Box 3 statistics show the data that you receive from your “customer” team, which should match your Box 2 data. ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required