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The Little Black Book of Project Management, 3rd Edition by Michael C. THOMSETT

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12The Communication Challenge

When two men communicate with each other by word of mouth, there is a twofold hazard in that communication.

SAM ERVIN

A manager received a written memo. It read in part: “We must keep the lines of communication open between our departments in order to ensure the success of this project. Please call me as soon as possible so that we can discuss schedules and deadlines.”

The manager told his assistant, “I’d like to answer, but whoever wrote this memo forgot to include his name.”

We have all heard the clichés about communication. But putting the ideas into practice often is much harder than applying the theories. This is more true for project management than in the department.

When you manage a department, you are ...

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