INDEX
Accounting firm, ownership plan, 122
Adams, Moss, 103
Aeronautical decision making, 51–54
Affinity circles, 142
Allegiance Capital, 130
Allen, David G., 44
American Management Association, 137
American Society for Training and Development, 137
Appigo, 91
Asplundh, Jim, 67
Attention to detail. See Sweating the small stuff
Audience:
finding new, 142
Autodesk, 99
Automation. See also Workflow automation
of business systems, 40
Awards, 113
Baby boomers, 148
Banking, global, 6
Base-productivity programs, 91
Behavioral assessments, 30
Best practices:
outsourcing and, 60
smart sourcing and, 45
workflow automation and, 60
Bias, psychological, 60
Big picture, communication and, 104–105
Billing, hourly, 110
Blame, 61
Blasi, Joseph, 99
Blended team:
tests, assessments and, 37
Boston Celtics, 131
Boutique mindset, 131
Bowline knots, 144
Bradlow, Eric, 108
Brainstorming, 105
Brand. See “Personal brand”; Service brand
Brankin, Conor, 57
Brazilian steakhouse chain. See Texas de Brazil
Bruske, Amy, 31
Buckingham, Marcus, 109
Budgeting, outsourced workers and, 47
Buffett, Warren, 140
Build-A-Bear, 64
Bunting, Bob, 103
Business case, 140
Business challenges, 144
Business consultants, 86
Business goals. See Goals
Business performance, employee ownership and, 99
Business plan:
changing/retesting, 22
human element ...
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