Conclusions
Learning from experience is the most basic of human activities, but we have explored in this book how difficult it can be to scale up from learning as an individual human, to learning as a complex organisation of many humans.
We have learned that lesson identification is something that needs to become routine and proactive. When discussing the various methods of lesson identification, we found that many or most rely on effective questioning, and on identifying the root causes behind events. This was further illustrated in Chapter 13 by Johnny Martin.
We also discussed how lessons can be documented without losing value, and about the need to add context to lessons (often in the form of stories). We have found that lessons must ...
Get The Lessons Learned Handbook now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
