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The Lessons Learned Handbook by Nick Milton

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14

Learning lessons in networks at Mars, Inc

Linda Davies

Linda Davies is the Knowledge Management Director for Mars Information Services. She was the author of the Mars knowledge management strategy, and currently heads a UK-based team responsible for introducing and sustaining knowledge management approaches in the organisation.

Mars, Inc, is a global company in the fast moving consumer goods industry, with six business segments including chocolate, pet care, Wrigley gum and confections, food, drinks and symbioscience. These segments generate total annual revenues of $30 billion. Mars has been a family-owned company for nearly a century; the company is guided by five principles: quality, responsibility, mutuality, efficiency and freedom. ...

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