18. The Value Proposal to the Clients
Andersen’s clients truly encountered a Firm that strived to fulfill their commitment beyond its limits. That was something unusual; still is.
Andersen made itself to Exceed clients’ expectations. Contributing ideas, valid solutions to the client’s problems, further than the strict fulfillment of the agreed engagement, was very much in the Firm’s and its professionals’ DNA. Auditors, consultants and tax advisors took pains to find solutions and their ideas used to positively surprise the clients. The eagerness for solutions was not a mere slogan, but was rooted in the Firm’s culture. The professionals were admired and appreciated for their contributions. And that appreciation was not limited to partners and ...
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