The Lean Six Sigma Black Belt Handbook

8

Black Belt Nonstatistical Tools (O Through Q)

 

In this chapter we discuss the following tools:

• Organizational change management
• Pareto diagrams
• Prioritization matrix
• Project management
• Quality function deployment

 

ORGANIZATIONAL CHANGE MANAGEMENT (OCM)

Research confirms that as much as 60% of initiatives and other projects fail as a direct result of a fundamental inability to manager their social implications.

—Gartner Group

Definition

Organizational change management (OCM) is a methodology designed to lessen the stress and resistance of employees and management to individual critical changes.

Just the Facts

Organizations today are in a continuous state of change. In the past, individuals were called upon once in a while ...