Acknowledgments

I thank Candy Rogers, who invested endless hours to edit and transform my rough draft into a finished product. I couldn’t have done it without her help.

I would be remiss not to acknowledge the contributions made by my many clients to the broadening of my experience base and to the many new concepts that they introduced to me. Every engagement I worked on has been a learning experience that could not be duplicated in any university.

I also recognize my many good friends who have freely shared their ideas with me, helping me to grow and look at things in a new light. I would particularly like to point out the many contributions I received from Chuck Mignosa, Frank Voehl, and Armand Feigenbaum.

H. James Harrington

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