Contents
Chapter 1: Using DMAIC to Improve Speed, Quality, and Cost
Chapter 3: Value Stream Mapping and Process Flow Tools
Transportation and spaghetti (workflow) diagrams
Swim-lane (deployment) flowcharts
Flowchart and value stream symbols
Value-add (VA) vs. non-value-add (NVA) analysis
Value-add chart (task time or takt time chart)
Chapter 4: Voice of the Customer (VOC)
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