Cover by Mark Eaton

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Introduction

In writing this book I have attempted to create a practical reference guide that will be useful on a day-to-day basis for those who are looking to introduce Lean, or who want to get more from their existing Lean programme. I have also tried to make this book as applicable to someone working in a public sector organization as it will be to a manufacturer or anyone working in the private sector. In effect, I have tried to write the book I wish I had been able to access when I first started out as a practitioner.

I recognize that Lean has its own language and that, for those new to Lean, you may suddenly be presented with terms you have not encountered before. If you do happen across a term that has not been explained, you can rest ...

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