In this chapter I aim to answer the following questions:
1 Why do you need to communicate?
2 How do you go about communicating in a Lean programme?
3 What celebrations should you consider?
This chapter brings together the two remaining important aspects that are key to the success of any Lean programme, namely the need for communications and the role and purpose of celebrations.
Communications in the context of a Lean programme is concerned with everything from the face-to-face aspects of daily team meetings to discuss operational problems through to the use of case studies to share knowledge. Communications is a ‘force multiplier’ in Lean programmes, as effective communications ...