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10

Engaging the team

In this chapter I aim to answer the following questions:

1  How do you engage and motivate people?

2  What specific things do you need to do to keep people engaged with Lean?

3  How do you deal with the most difficult types of people you will meet?

In Chapter 8 I covered how organizational cultures form and are shaped, with the most important driver being the prevailing leadership style. This chapter builds on the work in Chapter 8 but is focused on how to engage and motivate individuals, what drives them to either resist or engage with Lean, the specific things that can be done to build a core of motivated individuals, and what normally happens to turn them off.

Engaging individuals

Edgar Schein, the MIT professor who ...

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