In this chapter I aim to answer the following questions:
1 How do you engage and motivate people?
2 What specific things do you need to do to keep people engaged with Lean?
3 How do you deal with the most difficult types of people you will meet?
In Chapter 8 I covered how organizational cultures form and are shaped, with the most important driver being the prevailing leadership style. This chapter builds on the work in Chapter 8 but is focused on how to engage and motivate individuals, what drives them to either resist or engage with Lean, the specific things that can be done to build a core of motivated individuals, and what normally happens to turn them off.
Edgar Schein, the MIT professor who ...