In this chapter I aim to answer the following questions:
1 What are 2P and 3P events and when should you consider them?
2 How do you go about undertaking a 2P and 3P event?
3 How do you turn a 2P/3P event into an action plan?
4 What is the relationship between a 2P/3P event and a rapid improvement event?
2P (process planning) and 3P (product and process planning) events are activities focused on designing, testing and planning the implementation of critical, but typically small-scale processes. The difference between them is that a 2P event focuses on how to design, organize, lay out and operate processes whilst a 3P event covers these issues plus considers the design of the product/service itself. This means that the ...