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The Lean Mindset: Ask the Right Questions by Tom Poppendieck, Mary Poppendieck

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2. Energized Workers

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In 1989 students from Garfield High School took more than 450 Advanced Placement (AP) tests in 16 different subjects to gain college credit for their high school work. Eleven years earlier, Garfield students had taken a grand total of 10 AP tests. Clearly a dramatic change had occurred at the school during the 1980s. It wasn’t the school’s building or the size of its budget. It certainly wasn’t the neighborhood, a poor Hispanic barrio on the east side of Los Angeles. According to people who were there at the time, the dramatic change at Garfield High School can be attributed to ganas.

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Ganas is a Spanish word ...

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