PREFACE
One of the most promising developments in modern business history has been the emergence of the global Lean movement, which was founded on the practices that vaulted Japan to manufacturing stardom in the late 1970s. Today, the Lean approach has a remarkable track record for helping organizations do more with less and it is rapidly gaining ground in nonindustrial sectors such as healthcare, government, and financial services.
Most people, however, see Lean as merely a set of tactical methods, and most organizations that practice Lean do so superficially. Typically, a company might undertake a series of Lean projects to reduce costs, cut ...
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