Contents

About the author

Author’s acknowledgements

Publisher’s acknowledgements

Introduction

Self-assessment questionnaire

PART 1 10 steps to better leadership

Step 1 Developing the right attitude

Explore the impact a leader’s approach has on their team’s results, plus how to get it broadly right in almost any situation.

Step 2 Communication- how to get the best out of people

Explore your own communication, motivation and behavioural styles. Understand the styles of others and chose the best way to communicate with them.

Step 3 How to build trust

Break down trust into its three core elements, then explore and identify how to influence each element in order to increase trust in relationships.

Step 4 Adapting your leadership style for the best ...

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