Author’s acknowledgements
Very few of the insights in this book have been my own. Most of the tools and techniques have been discovered and then rediscovered many times throughout history. They were originally brought to my attention by other consultants (and often course attendees) who felt strongly — as I do, that knowledge should be shared. So I would like to thank all of my colleagues, staff, clients and delegates who have been both teachers and sounding boards as well as willing guinea pigs at different times.
The tools and methods I have selected for this book have all been tested thoroughly over a period of years by colleagues, assorted business leaders and newly appointed leaders. They have been refined by constant feedback and tested ...
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