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The Leadership Solution by Jim Shaffer

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Chapter 13. The Furniture Company

People who make a difference—who feel like they're making a difference—are partners in meeting the goals. They're not counting down the hours until it's time to go home.

—Venita McCellon-Allen, Senior Vice President, AEP

The president of a furniture distributor was on the phone. Bob isn't a chatty guy. He's always somewhat abrupt and to the point, a very analytical, hard-nosed businessman. But I had learned from working with him on an earlier project that Bob is attuned to people issues and how they can influence his company's performance.

Tossing aside social formalities, Bob got right to the point. "Jim, I just got a report that says we're running about $1 million in damage in our warehouse annually. Product ...

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