15.1. Part Four: Lessons Learned

  • Connecting the dots is for companies that are seriously underperforming. It's also for great companies that want to take performance to the next level.

  • It's the foundation for managing through turbulent times, culture change, and earthshaking events like mergers and acquisitions.

  • During any major change event, the objective is to manage communication to keep performance as high as possible—both through and after the event.

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