18.1. Part Five: Lessons Learned
The process of connecting people to the business strategy, getting everyone on board and moving in the same direction is hard work, but it's doable. In today's competitive world, leaders really have no choice. Having your people and their energy act as a drag on your company's performance doesn't represent a legitimate option.
Starting over starts with holding a mirror up to yourself. Your own people and your customers often represent the best mirror, although asking them what they think is sometimes painful when you know you aren't going to like the answers. But it's necessary, and in the end you'll be better for it. The fact that you asked them says something about your intentions. And when you act on their ...
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