Acknowledgments
Alot of people wrote this book, maybe not literally, but they were right alongside me as I worked day after day at my computer. I hope they're pleased with the results.
Many people have contributed to my thinking about the subject of communication and human interaction. Jack Cudd mentored me in the late 1970s as we built a new communication function at the National Safety Council. Curt Snodgrass, my first Towers Perrin boss, crystallized my thinking about communication as a core business process and the similarities and vast differences between managing external and internal communication.
Rollie Stichweh, now retired from Towers Perrin, has always been an encouragement, as has been John Lynch, who invited my counsel on communication ...
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