About the Author

Jim Shaffer is one of the world's leading communication and change management consultants. He is a principal of Towers Perrin, a management consulting firm with offices in nearly 80 locations throughout the world.

The author of nearly 100 articles, Shaffer has provided on-site consulting to companies including The Mayo Clinic, Medtronic, Labatt Breweries, 3M, Hallmark Cards, Dow Chemical, Royal Bank of Canada, and Visa International. He also conducts seminars and workshops for corporate leaders in numerous countries.

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