Continuous Improvement
EVERYTHING CAN BE DONE BETTER. THERE IS ALWAYS AN opportunity for continuous improvement. This was a mindset at BB&T, which was reflected in performance evaluations and our Total Quality Management process. I am working hard to create this mindset at the Cato Institute. Unfortunately, some individuals view the suggestion that something can be done better as criticism. It is not necessarily criticism. Everything can be done better.
Organizations tend to concentrate power centrally. There is often some logic in this concentration, because the best intellectual talent and knowledge may be in the central group. However, most ...
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