Focusing on what matters
Effective leaders make sure they focus on actions which make a difference in reaching their team’s goals.
Frequency – you need to remind yourself constantly.
Key participants – you and your direct reports.
Leadership rating *****
Objective
I once had the unbelievable experience, when managing a large multi-million pound project, of being challenged (by a corporate services division) about roaming charges for one Blackberry user in my staff. The hapless support executive who received my none-too-pleased response was doubtless only doing his job. He had been charged with reducing telephony costs, international Blackberry users seemed fair game, and the stated savings of £2 per 10 minutes’ calling-time was apparently ...
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