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The Leader's Guide to Emotional Agility (Emotional Intelligence) by Kerrie Fleming

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3

Step Three: becoming aware of others

Far from interfering with rationality, the absence of emotion and feeling can break down rationality and make wise decision making almost impossible.

Damasio

CASE STUDY

The manager who never noticed

Dave, a senior IT manager, arrives at his office following his usual commute to work. It has been a tough journey with lots of traffic and he is feeling a bit tired as he didn’t sleep last night. Dave really needs a cup of coffee before he gets to his desk but needs to check his smartphone to see what time his first meeting starts. He is actually quite gifted at being able to gaze into his mobile phone and walk towards his office at the same time. There is something so comforting and familiar about scrolling ...

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