Book description
A radical new management model for twenty-first century leaders
Organizations today face a crisis. The crisis is of long standing and its signs are widespread. Most proposals for improving management address one element of the crisis at the expense of the others. The principles described by award-winning author Stephen Denning simultaneously inspire high productivity, continuous innovation, deep job satisfaction and client delight. Denning puts forward a fundamentally different approach to management, with seven inter-locking principles of continuous innovation: focusing the entire organization on delighting clients; working in self-organizing teams; operating in client-driven iterations; delivering value to clients with each iteration; fostering radical transparency; nurturing continuous self-improvement and communicating interactively. In sum, the principles comprise a new mental model of management.
Author outlines the basic seven principles of continuous innovation
The book describes more than seventy supporting practices
Denning offers a rethinking of management from first principles
This book is written by the author of The Secret Language of Leadership—a Financial Times Selection in Best Books of 2007.
Table of contents
- Copyright
- PREFACE
- INTRODUCTION
- 1. MANAGEMENT TODAY
- 2. A BRIEF HISTORY OF MANAGEMENT
-
3. WHAT RADICAL MANAGEMENT MEANS
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3.1. SEVEN BASIC PRINCIPLES OF CONTINUOUS INNOVATION
- 3.1.1. Principle #1: Focus Work on Delighting the Client
- 3.1.2. Principle #2: Do Work Through Self-Organizing Teams
- 3.1.3. Principle #3: Do Work in Client-Driven Iterations
- 3.1.4. Principle #4: Deliver Value to Clients Each Iteration
- 3.1.5. Principle #5: Be Totally Open About Impediments to Improvement
- 3.1.6. Principle #6: Create a Context for Continuous Self-Improvement by the Team Itself
- 3.1.7. Principle #7: Communicate Through Interactive Conversations
- 3.1.8. An Inexorable Sequence
- 3.2. AN INTEGRATED SET OF MEASURES
- 3.3. THE IDEA IN ACTION: EASEL CORPORATION
- 3.4. WHERE IS IT HAPPENING?
- 3.5. HOW WILL IT HAPPEN MORE WIDELY?
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3.1. SEVEN BASIC PRINCIPLES OF CONTINUOUS INNOVATION
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I. THE SEVEN PRINCIPLES OF CONTINUOUS INNOVATION
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4. PRINCIPLE #1: DELIGHTING CLIENTS
- 4.1. THE MEANING OF WORK
- 4.2. THE NEW LOCALISM
- 4.3. THE ORGANIZATION'S PRIMARY GOAL: THINGS VERSUS PEOPLE
- 4.4. THE CASE OF THE PUBLIC SECTOR ORGANIZATION
- 4.5. DEVELOPMENT VERSUS PRODUCTION
- 4.6. DO WE HAVE THE RIGHT GOAL?
- 4.7. WHO DECIDES?
- 4.8. MEASURING CLIENT DELIGHT
- 4.9. THE ADDICTION TO BAD PROFITS
- 4.10. THE DESIGN OF THE INSTRUMENT
- 4.11. WHY ARE WE NOT BEING DELIGHTED?
- 4.12. PRACTICES FOR DELIGHTING CLIENTS
- 5. PRINCIPLE #2: SELF-ORGANIZING TEAMS
- 6. PRINCIPLE #3: CLIENT-DRIVEN ITERATIONS
- 7. PRINCIPLE #4: DELIVERING VALUE TO CLIENTS IN EACH ITERATION
- 8. PRINCIPLE #5: RADICAL TRANSPARENCY
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9. PRINCIPLE #6: CONTINUOUS SELF-IMPROVEMENT
- 9.1. THE EXPERIENCE OF CONTINUOUS SELF-IMPROVEMENT
- 9.2. THE CONCEPT OF CONTINUOUS IMPROVEMENT
- 9.3. THE TOYOTA APPROACH AT FREMONT
- 9.4. THE IMPACT OF THE TOYOTA APPROACH
- 9.5. UNDERSTANDING WHAT TOYOTA DOES
- 9.6. THE MEANING OF LEAN
- 9.7. UNINTENDED ACCELERATION
- 9.8. THE SAYLOR CASE
- 9.9. A CRISIS OR AN OPPORTUNITY?
- 9.10. THREE FACTS
- 9.11. FOUR LESSONS FOR CONTINUOUS SELF-IMPROVEMENT
- 9.12. PRACTICES FOR CONTINUOUS SELF-IMPROVEMENT
- 10. PRINCIPLE #7: INTERACTIVE COMMUNICATION
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4. PRINCIPLE #1: DELIGHTING CLIENTS
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II. IMPLEMENTATION
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11. A RIVER OF CASCADING CONVERSATIONS
- 11.1. MY INITIATION INTO RADICAL CHANGE MANAGEMENT
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11.2. SOME PRACTICES OF RADICAL CHANGE MANAGEMENT
- 11.2.1. The Journey of Total Attorneys
- 11.2.2. The Journey of Standard & Poor's
- 11.2.3. The Journey of Systematic Software
- 11.2.4. The Journey of Open View Venture Partners
- 11.2.5. The Outsider as Change Agent: Björn Granvik
- 11.2.6. The Journey of Salesforce.com
- 11.2.7. The Journey of Thogus Products
- 11.2.8. What We can Learn from These Stories
- 11.3. WHAT WILL BE YOUR STORY?
- 11.4. PRACTICES TO SUPPORT IMPLEMENTATION OF RADICAL MANAGEMENT
- 12. EPILOGUE
-
11. A RIVER OF CASCADING CONVERSATIONS
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A. SUMMARY OF RADICAL MANAGEMENT PRACTICES
- A.1. Delighting Clients (Chapter Four)
- A.2. Self-Organizing Teams (Chapter Five)
- A.3. Client-Driven Iterations (Chapter Six)
- A.4. Delivering Value to Clients (Chapter Seven)
- A.5. Radical Transparency (Chapter Eight)
- A.6. Continuous Self-Improvement (Chapter Nine)
- A.7. Interactive Communication (Chapter Ten)
- A.8. Implementation of Radical Change Management (Chapter Eleven)
- NOTES
- ACKNOWLEDGMENTS
- ABOUT THE AUTHOR
Product information
- Title: The Leader's Guide to Radical Management: Reinventing the Workplace for the 21st Century
- Author(s):
- Release date: October 2010
- Publisher(s): Jossey-Bass
- ISBN: 9780470548684
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