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The Leader's Guide to Managing People by Fiona Dent, Mike Brent

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11

Relational intelligence

The day is not far off when the economic problem will take the backseat where it belongs and the arena of the heart and the head will be reoccupied by our real problems – the problems of life and human relations.

John Maynard Keynes

We believe that one of the key success factors for any leader or manager is their attitude towards what we call ‘relational intelligence’. What we mean by this is ‘an individual’s full range of interpersonal and intrapersonal intelligences and how they deploy their skills and capabilities to manage their own behaviour and their behaviour when working with others’ or, put more simply, ‘accepting people for who they are’.

We look at relational intelligence through four different lenses ...

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