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The Leader's Guide to Managing People by Fiona Dent, Mike Brent

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10

Conflict management

Whenever you are in conflict with someone, there is one factor that can make the difference between damaging the relationship. That factor is attitude.

William James, American philosopher and psychologist

Conflict and confrontation at work are a fact of life. Dealing with and handling conflict in the workplace is one of the major challenges many leaders, managers and employees face and in our experience it is one which managers feel ill at ease with. Where people come together to work there will be differences of opinion and perspective, and this is the source of much of what we describe as conflict.

We often hear stories of conflict from participants on our training programmes and frequently the people involved are ...

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