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The Leader's Guide to Managing People by Fiona Dent, Mike Brent

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9

Performance management

It is much more difficult to measure non-performance than performance.

Harold S. Geneen, former CEO of ITT

Performance management is about getting the best out of people. It is the process of bringing together the many different elements that make up the practice of managing people effectively. It should be part of the strategic process of any organisation and should be the responsibility of each and every individual in the organisation.

Most organisations have performance management structures and processes which are part of their HR policies and procedures. Line managers, however, have a special role to play in the process as it is their job to manage their people and help them to perform to the best of their ability. ...

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