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The Leader's Guide to Managing People by Fiona Dent, Mike Brent

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4

Coaching

In research conducted over the past three years we’ve found that leaders who have the best coaching skills have better business results.

VP of Global Executive and Organisational Development at IBM

The art of coaching and delegation is an essential part of the effective people leader’s toolkit. So, what do we mean by coaching? Coaching is largely about listening to the other person and helping them to improve their effectiveness. There are a number of definitions of coaching, but for us it is about enabling people to think for themselves and come up with their own options and possibilities, rather than telling people what to do or just giving advice. Delegation is often associated with the coaching process. When done well it involves ...

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