The Kindness Revolution: The Company-Wide Culture Shift That Inspires Phenomenal Customer Service

HR Fears are Controlling How Executives Handle Problem Employees

One of the common issues that I heard discussed during my research was the difficulty that many executives sense when it comes to making changes once an individual has been hired. Company leaders expressed a virtual consensus when asked whether they moved quickly when mistakes were made in hiring with regard to attitudes. They all agreed that swift correction should be made. The leaders of the larger firms, however, admitted concern that their ability to act quickly enough was restricted. Fears of lawsuits and monetary awards cause these executives to be more than cautious in many circumstances, so they feel compelled to observe helplessly as bad attitudes flow through their organizations. ...