Companies Hire for Skills, not Attitude

I am more convinced than ever that there are people with good attitudes looking for employment opportunities. I am just as convinced that companies looking for employees consider attitude to be unimportant, simply a phrase on their job application form. If this is not the case, there must be some real flaws in the attitude-screening process.

How much time are companies taking to screen potential employees’ attitudes? My answer has got to be “not enough.” I hope that most applicants are smart enough to answer the “attitude” questions correctly. I also would hope that they have enough sense to provide only references who will say nice things about them. The only way to assess someone’s attitude is to spend ...

Get The Kindness Revolution: The Company-Wide Culture Shift That Inspires Phenomenal Customer Service now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.