How Large is Your Blind Spot?
During my customer service seminars, I introduce my attendees to the concept of the blind spot. The blind spot involves the concept that each of us has behavior we display that we are not aware of, behavior that causes us to be seen differently from the way we desire. This usually comes as a result of taking a behavioral strength to an extreme, such as being so decisive as to appear domineering, or being so analytical as to appear nit-picking. Few people want to appear to be jerks, but many come across just that way, thanks to their blind spots.
I have a business associate I know well enough to know that he is a nice man. He is a dedicated father and successful in his business. However, he gets so focused on business ...
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