Letting all Employees Know that Their Jobs are Important

My youngest son, Wilson, played on a championship football team in high school. He was a lineman. If you follow football, you know that a position on the line is not a glorious one. The linemen don’t get much glory; they don’t make the headlines. They do their job quietly and without a lot of recognition.

That particular year, the team had an extremely strong line. They also had a talented backfield consisting of a couple of dynamic running backs with exceptional talent. Before the season began, reporters from the local papers began to follow the team, paying particular interest to the running backs. However, something interesting happened that I observed and have used with my business ...

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