Don’t Fight—Make it Right
Here’s a story that demonstrates another business owner’s commitment to providing the best customer service he could—no questions asked. Only this doesn’t involve a well-known name or a large national company. This is simply someone who “gets it” when it comes to customer service.
A few years ago, I got a call from my next-door neighbors. It was around Thanksgiving, and this couple, being good friends of mine, were not reluctant to call me for help.
Pat had purchased an artificial Christmas tree from a florist in town during a summer special. It was an elaborately lit tree that required assembly. It was gorgeous and large. It was not easy to assemble, but it was indeed going to be beautiful when it was put together. ...
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