Getting Started
Learn to celebrate the differences among your employees and customers. This is key but overlooked in many companies. It must start at the top and flow throughout the company. The process is simple, powerful, and not practiced enough.
The first step involves checking small thinking at the door. Management begins to celebrate the strength of diversity among its employees. Age, gender, race, culture—each begins to be viewed as an asset, not a liability. Values and attitude become the judgment criteria. Acceptance becomes the norm; indifference becomes the exception.
I have known companies that have recognized division within themselves and that have made decisions to “fix” this by implementing company social events to bring the ...
Get The Kindness Revolution: The Company-Wide Culture Shift That Inspires Phenomenal Customer Service now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
