Start a Kindness Revolution in Your Company
Tom Peters, in his book A Search for Excellence (New York: Warner Books, 1982), states perhaps the most compelling customer service statement I have ever read. I use this often when I speak, and I want to share it with you. It goes like this:
Commit yourself to performing one new ten-minute act of exceptional customer service every day. Induce your colleagues to do the same. In the course of a year, in a hundred person organization, this will result in 24,000 new acts of kindness and such is the stuff of revolutions.
Maybe it is time that we became revolutionaries on our jobs. There are ways to do this, and they are simple. They probably will not cause you to change one procedure that you currently ...
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