Kindness Starts at the Top
When I speak to groups of business executives, I can sense an uneasy feeling in some areas of the room or auditorium when I state the following: “You CEOs and senior managers should not be surprised when you hear that your employees are treating your customers with indifference if you are treating your employees with indifference.”
Simply stated, most employees will treat your customers the way they are treated themselves. Treat your employees with dignity and respect; expect them to treat your customers the same way. Treat your employees with indifference; watch the same with your customers.
The best companies I discovered during my quest were successful in creating a culture of kindness within itself, which filtered ...
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