Striving for 100 Percent Customer Satisfaction
Its dedication to service and quality has been the most important element in the company’s success. To further explore that philosophy, I decided that I would directly contact someone from the corporate office at FedEx rather than relying on my friends who work there. I wanted to get the corporate perspective on the pride of the service provided.
I was referred to the FedEx Manager’s Guide, which includes its corporate mission statement as well as descriptions of the corporate commitment to quality. The FedEx mission statement, as found on its website, is as follows:
FedEx will produce superior financial returns for shareowners by providing high value-added supply chain, transportation, business ...
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