Chapter Seven. Extraordinary Employee Empowerment
“Rule # 1—Use your good judgment in all situations. There will be no additional rules.”
—THE NORDSTROM EMPLOYEE HANDBOOK
NOT HAVING A NORDSTROM in my city, I have not had the experience of shopping there. However, this name kept coming up over and over as I was on my quest. Other people repeatedly told me about their Nordstrom experiences. My sister Laura asked more than once, “Are you writing about Nordstrom?” The wife of a good friend raved about going to New York and shopping at Nordstrom.
I’ve never set foot in Nordstrom, have never seen a Nordstrom ad, nor heard the Nordstrom jingle. I don’t have to. I have the Internet.
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