Finding Out for Myself
My amazing experience with Ritz-Carlton customer service began as I was driving to Atlanta for some meetings prior to my speech. I got a message on my voice mail from the concierge welcoming me to The Ritz-Carlton and inviting me to let him know if I needed anything such as reservations or tee-times. I have traveled all over the country, and have never had a hotel call me ahead of my arrival to welcome me. I was even more impressed by the fact that I was not part of any group or event, just a single guest staying one night at the hotel. (The event at which I was speaking was not at The Ritz-Carlton itself.)
I had heard about the lineup being the cornerstone of Ritz-Carlton service. In order to see whether what I had heard ...
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