Legendary Customer Service
Satisfied customers will always spread the word. As I searched for the top customer service providers, the norm was to have the very best pointed out to me by those who had experienced the service firsthand.
I first heard of the Ritz-Carlton customer service experience from one of my show sponsors. He spoke highly of the hotel’s methods for taking extreme care of its customers and gave me a card with The Ritz-Carlton’s “practices” on it. It was a small, laminated card with different sections . . . all involving ways to take care of customers. He told me, “You can’t believe how they feel about customer service. I know how passionate you are about it, and you need to check them out.”
“We are Ladies and Gentlemen serving ...
Get The Kindness Revolution: The Company-Wide Culture Shift That Inspires Phenomenal Customer Service now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
