Are You Willing to Change the Standard?
Sometimes after a dinner out, Debra and I will stop by a fast-food restaurant located near my house. She likes to get a little something sweet to eat, and this spot has some cobbler that she enjoys.
We are often amazed at the poor service we get there. Most of the time, our amazement is at the mistakes made in filling the simple order we place. However, our amazement hit a new high on a recent visit.
First of all, I could not understand a word the drive-up greeter said. I literally had to ask him twice to repeat what he said as we were greeted. Second, we listened with our mouths open when the car behind us was placing its order after we had pulled to the next window, and we actually heard the employees ...
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