Will Your Company Legacy Live On?
Truett Cathy remains as chairman and CEO of Chick-fil-A, but his son Dan has taken over the day-to-day operation of the company. While sustaining rapid growth, the company values remain the same. Pay attention to cleanliness, be cheerful (listen for how many times you hear “My pleasure” when you dine there), and maintain spiritual values. (“We think our food tastes better on Mondays because we are closed on Sundays,” Dan Cathy likes to say.)
I agree with those who say that excellence in business is quickly detectable, that it is clear when you walk into a company’s office or headquarters. Excellence is reflected by the pride taken in the appearance of the office or waiting area, the realization that this is ...
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