How Much are Your Values Worth to You?

Truett Cathy had been in the restaurant business for 21 years when he opened his first Chick-fil-A restaurant in Atlanta’s Greenbrier Mall in 1967. When Cathy founded Chick-fil-A, he did so with values based both on faith and on the importance of work in relation to life. Growing up in the south in the 1930s was tough for the Cathy family, but young Truett learned values that stayed with him throughout his life. One of these was the importance of his worship time on Sunday. The other, learned during his early years as the co-owner of a small restaurant, was the importance of respect for employees.

Even as he struggled to keep the doors of his first restaurant open, Cathy remained dedicated to taking Sunday ...

Get The Kindness Revolution: The Company-Wide Culture Shift That Inspires Phenomenal Customer Service now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.