Serving St. Jude’s Customers

To raise the millions of dollars required to provide treatment and research, thousands of volunteers and donors must be contacted and supported, therefore effectively resulting in St. Jude and ALSAC having two groups of customers to serve . . . patients and donors.

Serve them St. Jude does. It requires over 400 donor services representatives, both employees and volunteers, to coordinate the efforts that support the children being helped at the hospital. Add to this group the hundreds of professional and staff employees involved in treatment and research, as well as the innumerable volunteers around the world who contribute time and energy to raise money for these kids, and you have a web of support that spans the ...

Get The Kindness Revolution: The Company-Wide Culture Shift That Inspires Phenomenal Customer Service now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.